Our Fundraising Complaints Policy

Your views are important to us and Tiny Tickers’ takes every complaint seriously. We are committed to high standards in everything that we do, but we realise that sometimes we get things wrong and that not everyone will agree with what we do.

We welcome feedback because it enables us to improve the services we offer and helps us to improve our communication to you. Thank you for taking the time to help us to improve.

We promise to take all complaints seriously, and to deal with them in a timely manner.

We will always treat you with courtesy and respect, listen to what you say, keep you informed about our progress, provide you will a prompt response and tell you who to go to if you want to escalate your complaint further.

Please note that this procedure should not be used for complaints regarding our Training or information and support services. If you have a comment or complaint regarding our training programme or support services, please contact info@tinytickers.org.

How to Complain

You may send your complaint to us in any of the following ways:

Call: our Fundraising Team on 07733 034 533

Email: fundraising@tinytickers.org

Write to: Tiny Tickers, 76 Chiswick Lane, London, W4 2LA

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily. We will try to resolve the problem as quickly as possible. Whatever the complaint, you can expect us to respond within 7 days.

If for any reason we have not resolved the complaint to your satisfaction, please bring the matter to the attention of our Chief Executive by writing to them at the above address. Please explain clearly why you feel that your complaint has not been properly resolved and how we can solve it.

Taking your complaint outside Tiny Tickers

In the event that you remain dissatisfied with the response you have received, you are entitled to take your complaint to the Fundraising Regulator.

This is an independent body that works to ensure that charities raising money from the public do so honestly and properly. Tiny Tickers is a member of the Fundraising Regulator and we are therefore committed to abide by any decision they reach on complaints which are escalated to them. You must contact them within two months of receiving your response from us.

For England, Wales and Northern Ireland, you can contact them

Online

By phone: 0300 999 3407

By post: The Fundraising Regulator

2nd Floor, CAN Mezzanine Building,

49-51 East Road,

London, N1 6AH

 

By email: complaints@fundraisingregulator.org.uk

For Scotland 

Online

 

By phone: 0808 164 2520

By email: info@goodfundraising.scot